What is Streamline Online?
Online is a web-based service that allows Streamline merchants to view
online reports about the plastic card transactions that we are
processing on your behalf. You can use the service right from your desk,
at any time of the day or night, 365 days a year.
What can I use Streamline Online for?
can use Streamline Online to view details of Chargebacks, Transactions,
Invoice data, get Currency Settlement reports and reconcile your card
transactions to your bank statement. We'll also advise you by email if
you have a new or potential Chargeback, saving you a day's postal delay.
For full details, see http://www.streamline.com/online.
What do I need in order to use Streamline Online?
A: You'll need a computer, a Web Browser, and an Internet connection with access to the World Wide Web and an email address. You don't need any special software or hardware. It's wise to ensure that you have an up-to-date browser, since some older browser versions don't work very well.
How do I use Streamline Online?
A: Once you have registered for the service, we will tell your Super User their user id and we will email them a temporary password. The Super User can then log in via
https://sol.worldpay.com, once logged in they can create all other users for your Company.
How do I apply for Streamline Online?
off and fill in the registration form (which you can find at http://www.streamline.com/online) and
post it to the address shown on the form.
What do I do with the temporary password?
User ID identifies you as a user of Streamline Online. You enter your User ID and temporary password to log in. On your first time log in, we will ask you to reset your password and set a security question. We will also ask you to check your email address is correct, as this is used as part of the Forgotten Password process. The password set by you will expire after 50 days and you will be requested to create a new one.
How much does it cost?
A: Check http://www.streamline.com for latest pricing information.
What about Security?
the largest card acquirer in Europe, we take the security of your data
very seriously. You cannot use the system without logging on securely
using your User ID and Password, which are only known to you. And
all Streamline Online sessions are encrypted using 128-bit SSL, the
highest standard level of security used on the Web. This means that only
you can access your data, and it's safe from prying eyes on the
What if there are several of us here who need access to Streamline
problem - if you are the first user in your organisation, you can set up
User IDs for other colleagues. You can even specify which reports they
can see, so you can share out the work on a need-to-know basis. Use the
menu to navigate to User Maintenance, and Create User.
What is a Web browser?
browser is a software program on your computer. You use a browser to
surf the Internet in order to visit Web sites such as
www.streamline.com. Examples of common browsers are Microsoft Internet Explorer, Chrome, Firefox and Safari. Browsers are nearly always free, and are either already
installed on your computer, or downloadable from the Web.
Which browsers can I use to access Streamline Online?
have tested Streamline Online on Microsoft Internet Explorer for Windows, Chrome, Firefox for Windows and Mac.
There are dozens of different browsers
available and new versions are appearing all the time - unfortunately
we can't test them all.
How do I find out my browser's version number?
find out your browser's name and the version number, choose Help
and select About. You should ensure that you have an
up-to-date version, since some older browser versions don't work very
well. Visit your browser supplier's web site regularly to obtain the
latest security fixes.
What is a cookie?
cookie is a small piece of text placed on your computer by our web
server. Cookies enable us to track your progress through the web site,
and are not a security or privacy risk. To use Streamline Online, you
must have cookies enabled in your web browser (they are enabled by
How do I enable cookies in my browser?
are enabled by default. If you have disabled cookies, you can enable
them by following the instructions for your browser.
What about Accessibility?
designed all Streamline Online Web pages to be accessible by standard
assistive technologies such as screen readers. We are committed to
making our site more accessible and support the Web Accessibility Initiative (WAI).
The application does not open links in a
new window, apart from Help screens.
What if I have a problem using the service?
A: There are lots of ways to get assistance:
- If you are not sure what to do on a particular page, use the
context sensitive Help facility, available on every page.
- You can also consult the User Guide, available while you are logged
on to the service.
- If you are having problems logging on, contact your local
Streamline Online Administrator, or, if you are the local Streamline
Online Administrator, contact our 24 hour Customer Services Team on 08457 61 62 63.
- If you have a query about the data that you have retrieved using
the service, contact our 24 hour Customer Services Team on 08457 61 62 63.
What if I have technical problems using the service?
If you are receiving error messages, or having other technical problems
accessing the service, there are lots of things that you can try.
Technical difficulties will probably be down to the way your computer
network and software have been configured.
- If a temporary password won't work, remember that they expire after
50 days, so check the date you received it.
- Ensure that you are using one of the supported browsers (see What
is a Web browser?). For security reasons Streamline Online
will only work with browsers that meet our high security standards.
- Make sure that cookies are enabled in your browser (see What
is a cookie? and How do I enable cookies in my
- Your organisation may have a firewall in place to protect you from
hacking attempts - this firewall may be preventing you from accessing
the service. Ask your technical support people or Internet Service
Provider to confirm that you can access the https://sol.worldpay.com
- If Web access is restricted within your organisation, again, ask
your technical support people or Internet Service Provider to confirm
that you can access the https://sol.worldpay.com
- Check that your Internet access is working - try navigating to http://www.bbc.co.uk,
or some other site that you know you normally have access to. If you
can't reach that either, then your Internet connection is probably
down. Report the fault to your technical support people, and try again
- Ask one of your colleagues who also has access to Streamline Online
to check that they can still log on successfully and use the function
that you're trying.
- Always call first on your own organisation's technical support -
they will understand your computer and network configuration. Show them
these FAQs so that they can see what they need to do in order to get
you up and running with the service.
- If you are sure that your computer and browser are correctly
configured, and have checked that your Internet connection is working
correctly, and that you have the right Web access permissions to the
service, and are still having technical problems, contact our 24 hour Customer Services Team on 08457 61 62 63,
and we will do what we can to
get you going.